Website Terms and Conditions

This content relates to the website (the "website") of RescuEAN Limited. On this website, we may make available to you a wide range of information, products, downloads, documents, communications, files, text, graphics, publications, content, tools, resources and services.


By gaining access and using this web site in any way, including, without limitation, browsing the web site, using any information, using any content, using any services, downloading any materials, and/or placing an order for products or services, you agree to and are bound by the terms of use described in this document ("Terms & Conditions").

The Terms & Conditions are entered into by and between ourselves and you. If you are using the website on behalf of your employer, you represent that you are authorized to accept these Terms & Conditions on your employer's behalf. We reserve the right, at our sole discretion, to change, modify, update, add, or remove portions of the Terms of Use at any time without notice. Please check these Terms & Conditions for changes. Your continued use of this web site following the posting of changes to the Terms & Conditions will mean you accept those changes.

Personal Details:

This site does not require registration, so you do not need to provide us with any details you do not wish to give other than those necessary for purchase, delivery and payment.  We believe that your right to privacy is very important, even on the Internet, so we will never sell or pass on your details to any third parties. Payment security is of the utmost importance to us. All payment information is encrypted using industry standard SSL (secure socket layer) encryption technology via the world-wide accepted credit handling facilities of PayPal. A ‘lock’ appears in the corner of your screen on the payment site to tell you that all sensitive datum is being transmitted securely. PayPal is our credit/debit card handling agency - for the time being.

Acceptance of Orders:

All orders via our web site are acknowledged by email as soon as possible after their submission (allowing for weekends). No order placed by the Customer shall be deemed to be accepted by the Company until the Company issues a final shipment notification e-mail to the Customer when it is deemed the purchase has been finalised and the payment taken in full. All orders are fulfilled subject to these terms and conditions of sale unless otherwise varied by an agreement in writing. It may not be possible for the Company to accept orders for delivery to certain countries – our acknowledgement e-mail will advise and the payment authority received will be instantly refunded to its source.

Goods sold on our web site may only be sold to persons aged 18 or over. In placing an order for any such goods, the Customer represents and warrants that they are at least 18 years old. We reserve the right to refuse any order where we are in doubt or where satisfactory proof of age has not been provided when requested. In addition, it is the Customers responsibility to ensure that they hold any relevant scuba qualifications from a recognised scuba training organisation before placing an order or purchase.

Carriage, Postage and Packing:

Charges are made for all delivery options except where detailed otherwise and will be invoiced to customers at the prevailing rate as shown on our quotation.
Shipments, for the time being, will be by Parcel 2 Go, DHL, Fed Ex, Royal Mail Recorded Delivery , Royal Mail International Signed for or Airsure – all having insurance included up to £100.00 (or currency equivalent). Delivery times vary from 24/48 hours in the UK to 4/6 days for Europe and 6/8 days for the rest of the world.

If you, the Customer, request any other special delivery services, additional charges to cover the full costs of these services will apply. Please contact us by email to with any special delivery requests before ordering. For delivery outside the EEC, custom duties and any local sales tax are the total responsibility of the buyer.

Product Pricing:

The goods are invoiced at the price shown on your quotation and will be confirmed in our acknowledgement e-mail.  Payment is in UK Sterling but can be paid in a local currency via PayPal’s Secure facility.

RescuEAN Limited may, at any time, offer pricing promotions on the website.

VAT is payable on all goods delivered to an address within the UK & EEC. Businesses within the EEC that provide RescuEAN with their local VAT number along with their countries two letter prefix will be eligible to receive their orders net of UK VAT. Orders delivered outside the UK & EEC are free from UK VAT. However, customs duties and/or local sales tax due in the country where the items are sent are the responsibility of the customer. RescuEAN Limited will place a standard customs declaration on the package showing “Scuba diving rescue aid” and the value in £ Sterling. Every effort is made to update and keep current the prices shown on our web site. However the Company reserves the right to modify prices in respect of orders which have not been formally acknowledged and confirmed by email.

Product Delivery:

Any time or date for delivery stated by the Company, before issuing the shipping e-mail, shall be treated as an estimate only. While every effort will be made to ship goods within the timescale quoted, no liability can be accepted by the Company for failure to deliver within the quoted times or within any specific time period. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods - howsoever caused.
The Company accepts no liability for shortages or damage to goods unless the Customer notes the damage at the time of delivery and notifies the Company by e-mail within three days of receipt of the goods.
The Customer shall be bound to accept the goods when they are tendered for delivery by the postal service and delivery shall be deemed to have taken place when the goods are tendered for delivery to the Customer at the registered cardholders address for delivery whereupon the risks of loss, breakage or any other damage whatsoever shall pass to the Customer.
A re-delivery charge equal to the original postage costs will be made if a further delivery is necessary because the item has been ‘returned to sender’ through being unable to deliver to the requested address.

Payment terms:

For individuals - Payment is made for the unit at the time of ordering by credit/debit card via the PayPal facility. If the order is cancelled before receiving the shipping notification email, then a full refund will be made. If after then, the refund will be made on receipt of the unopened, undamaged item at the senders address, less the cost of the original postage.

For International Stockist’s - Either payment in full at time of ordering  (required in respect of first order) or if an ‘account invoice terms basis’ has been granted, the full payment will fall due 30 days from the date of dispatch. If an invoice becomes overdue for payment, the full outstanding account becomes immediately due and payable. The Company reserves the right to charge interest on overdue amounts at 3% above the Lloyds TSB Bank PLC base lending rate for the time being in force, calculated on a daily basis. Payment shall be deemed to have been received only when the full amount of the value of the goods as invoiced (plus interest) has been credited to the Company's bank account without recourse or the Company has received the full amount in cash.

Property and Title:

No property or title to goods shall pass to the Customer unless and until the full amount of the value of the goods as invoiced has been credited to the Company's bank account without recourse or the Company has received the full amount in cash (and, in each case, any applicable cancellation period has passed) and the Customer shall indemnify the Company against any loss or damage to the goods before the passing of property therein while in the Customer's custody. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery.

Force Majeure:

If the Company is prevented from carrying out its obligations as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities for as long as such fulfilment is prevented.

Returns, Cancellations & Damaged goods:

Current web site items, unused, undamaged and fully marketable, may be returned and the order cancelled (for any reason) within 14 days of delivery with the prior agreement of the Company. Returned goods must be in their original packing and unopened and the original invoice must accompany the returned item(s). Returns made without an invoice may be accepted at the Companies discretion.

For products returned, the Customer shall be responsible for all costs and expenses (including insurance) of returning the goods to the original supplier and for any charges and duties levied on importation and for compliance with customs and excise regulations in all respects on importation and re-export.

The Customer's payment will be refunded within 30 days - subject to deduction a ‘Returns Fee’ of £10.00 per POD and any direct costs of postage and insurance if incurred by the Company relative to the return of the goods as well as postage and insurance costs incurred in the original delivery - on receipt of the goods and inspection about their suitability for re-sale.

If you wish to cancel an order, you may do so at any time up to our issue and your receipt of our shipping confirmation e-mail. The shipping confirmation e-mail will be sent 24 hours before the shipment leaves our warehouse. Simply e-mail us at and we will stop the order and make a full refund of your payment.

Cancellations received after your receipt of our shipping confirmation e-mail and the order has actually been shipped - will be refunded less our postage and insurance costs only on receipt of the returned unopened item.

Careful quality control is exercised before the POD’s leave us. Our postal shippers exercise every care in ensuring the item reaches you in perfect condition and our packaging will also help. However, should any damage occur, here's how to help us correct the problem:

When you take delivery you should inspect the unit and if there is any obvious damage, note it immediately by emailing us at If you can attach a photo of the damage, it will greatly help us to assess the problem and depending on the nature of the damage, a replacement product will be shipped if the original cannot be satisfactorily repaired. All cases of damage must be communicated to us within three days of delivery receipt and we cannot accept damage claims which we are notified after this period.

All materials contained in the web site are the copyrighted property of ourselves, our subsidiaries, affiliated companies and/or third-party licensors. All trademarks, service marks, and trade names are proprietary to ourselves, or our subsidiaries or affiliated companies and/or third-part licensors.

Unless otherwise specified, the materials and services on this web site are for your personal and non-commercial use, and you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the web site without the written permission from ourselves.

RescuEAN's Liability

The Pod should be considered only as an additional rescue aid when a full Oxygen Emergency Kit is unavailable, exhausted or awaited.

Contract Law:

Customers accept that by dealing with RescuEAN Limited they agree to these Terms and Conditions and that any contract formed with RescuEAN Limited will be a contract under and subject to the Laws of England, whose courts will have exclusive jurisdiction in the determination of any disputes.

RescuEAN Limited ("the Company") is a Registered UK Limited Company.  

Registered Number 06010610.  

Correspondence address: 8 Rectory Lane, Banstead, Surrey, SM7 3PP, UK.  

RescuEAN Limited is registered for VAT – Number GB 899 246 556.


If any provisions hereof shall be held to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby. Waiver by the Company of any breach of these Terms and Conditions or any granting of time or indulgence by the Company to the Customer shall in no ways affect the rights of the Company hereunder. All headings are for convenience only and do not form part of these Terms and Conditions.

Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class prepaid recorded/ internationally signed for letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and 48 hours after posting - if posted as aforesaid.

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